Privacy Policy for Quayside Tyre & Service Centre
1. Introduction
Quayside Tyre & Service Centre is a local leading servicing, brake, repair and tyre specialist, providing customers with an unrivalled value and service offer from a trusted brand.
As an essential part of our business, we collect and manage customer data. In doing so, we observe European data protection legislation and are committed to protecting and respecting your privacy and rights.
In order that you are reliably informed about how we operate, we have developed this Privacy Policy. This Privacy Policy describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this business.
This Privacy Policy also provides you with information about how you can have control over our use of your data.
Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to data protection and privacy.
If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact us by email at office@quaysidetyres.com, or by post at Quayside Tyre & Service Centre, 23A South Quay Industrial Estate, South Quay, Douglas, Isle of Man, IM1 5AT.
2. What Information Do We Collect About You?
The information that we collect about you may include your name, home address, email address, telephone number, vehicle registration number, and relevant financial and credit card information. This is referred to as your “personal data”.
We collect this data in a number of different ways. For example, you may provide this data when in store, when filling in forms on our website, or when corresponding with us by telephone, email or letter.
When you visit our website www.tyres.im, even if you do not register with us, we may collect technical information such as your Internet Protocol (IP) address, login information, browser type and version, location data, and information about your visit including products viewed or searched for.
Additionally, www.tyres.im may use Google Analytics to collect standard internet log information and visitor behaviour patterns. This information is processed in a way which does not identify individuals. We do not make, and do not allow Google to make, any attempt to identify visitors to our website.
As a company we have no need to collect any sensitive information about you (“special categories of data”), including information about racial or ethnic origin or health-related information.
Consequences of a Refusal to Provide Personal Data
You are not subject to any legal obligation to provide us with your personal data. However, in certain circumstances, refusing to provide personal data or declining cookies/browser settings may affect your browsing experience and prevent you from using certain features on our website.
3. How Will We Use That Information?
Currently, we use your data for the following purposes:
- To assist in processing your order and carrying out obligations arising from contracts entered into between you and us. This may include providing receipts, delivering orders, processing payments, fraud prevention, registering warranties and providing customer support.
- To provide necessary information, such as vehicle registration and payment details, to trusted third-party service providers who help us fulfil our contractual obligations. These providers are not permitted to use your information for any other purpose.
- To provide email and SMS marketing relating directly to goods or services previously supplied to you. Third-party marketing service providers are prohibited from sharing your data or using it for their own marketing purposes.
- To invite you to participate in customer surveys, write reviews, or enter competitions.
- To provide reminders relating to your vehicle’s service and maintenance schedule.
If you wish to unsubscribe from marketing communications or object to any of the uses described above, please contact us using the details provided in Section 1.
We carry out the processing described in sections 3.3, 3.4 and 3.5 in our legitimate interests to promote and improve our products and services.
We may also process your information in our legitimate interests to deal with customer queries and complaints, exercise or defend legal claims, or where required by law.
4. How Long Will We Keep Your Data?
We will never keep your data longer than necessary.
Your personal data is retained to maintain a coherent record of work carried out on your vehicle and provide a service history if required. We also retain information to deal with customer queries and complaints and to exercise and defend legal claims.
If you have not been a transactional customer of Quayside Tyre & Service Centre for a period of six years, your data will be removed.
5. With Whom Do We Share Your Personal Data?
We work with several external suppliers who support our business, including organisations that assist with order fulfilment and marketing activities.
We will only exchange your information with another organisation where:
- It is necessary to perform a contract between you and us.
- We have a legal obligation to share the information.
- It is in the public interest.
- It is necessary for the establishment, exercise or defence of legal claims.
- It is necessary to protect the vital interests of you or another person.
If our business or assets are acquired by another organisation, your personal information may be shared with the purchasing company to maintain continuity of service.
We will never sell your personal information to any external organisation.
7. Your Rights
Where processing of your personal data is based on consent, you may withdraw that consent at any time.
You have the right to:
- Object to the processing of your personal data for marketing purposes.
- Object to processing based on legitimate interests where there are no compelling grounds for processing.
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your data where applicable.
- Request restriction of processing in certain circumstances.
- Request data portability where processing is automated and based on consent or contract.
If you have concerns regarding the processing of your personal data, please contact us using the details in Section 1.
You also have the right to lodge a complaint with the Isle of Man Information Commissioner. Details can be found at https://www.inforights.im/contact-us/.
8. Data Privacy and Security
We maintain a comprehensive data management and information security programme designed to protect the availability, confidentiality and integrity of all physical and information assets.
This programme helps us to:
- Protect against breaches of confidentiality.
- Ensure IT facilities are protected against damage, loss or misuse.
- Increase awareness and understanding of information security requirements throughout the business.
We recognise that the security of data and transactions is of primary importance. Secure areas of our website use encrypted and authenticated connections using strong protocols and ciphers.
9. Location Tracking Via Our Website
This website only uses geo-location tracking in specific circumstances, about which you will be notified in advance, and only to personalise your experience.
10. International Data Transfers
We do not transfer your data outside the European Economic Area (EEA). If this changes in future, appropriate safeguards will be implemented in accordance with applicable data protection legislation.
11. General
For the purposes of data protection legislation, the data controller is Quayside Tyres & Exhaust Limited trading as Quayside Tyre & Service Centre, 23A South Quay Industrial Estate, South Quay, Douglas, Isle of Man, IM1 5AT.
This policy may be updated from time to time. Please check back regularly for updates.
Questions, comments and requests regarding this Privacy Statement should be sent to office@quaysidetyres.com or by post to Quayside Tyre & Service Centre, 23A South Quay Industrial Estate, South Quay, Douglas, Isle of Man, IM1 5AT.
12. Children
We do not knowingly collect, use or disclose personal data from children under the age of 16 without prior consent from a parent or legal guardian.
If a parent or guardian believes that a child under 16 has provided personal information to us, they should contact us so that the information can be removed from our systems.
13. Other Websites
Our website may contain links to third-party websites. While we endeavour to link only to websites that share our standards for privacy, we are not responsible for the content or privacy practices of external websites. Please review their privacy policies before providing personal information.
14. Updates to this Policy
Any future updates to the processing of your personal data described in this policy will be communicated in advance through our website and other communication channels where appropriate.